Privacy Policy

1. Introduction

CREYATE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at creyate.co.za, use our services, or interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Company name and job title
• Project requirements and business needs
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and geographic location
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our software development services
• Process and respond to your inquiries and requests
• Send project updates and important communications
• Improve our website and services based on usage patterns
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent)
• Provide technical support and customer service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communication services
• Payment processing
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure hosting infrastructure
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact form inquiries: 3 years from submission
• Client project data: 7 years after project completion
• Website analytics: 26 months
• Marketing communications: Until you unsubscribe

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at hello@creyate.co.za.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage
• Performance cookies: Improve website speed and performance

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We recommend reviewing their privacy policies before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.